At MantraMugdha.com, we strive to ensure customer satisfaction. Please review our Cancellation & Refund Policy carefully before making a purchase.

1. Order Cancellation

  • You may request order cancellation within [X] hours of placing the order (if the order has not yet been processed/shipped).
  • To cancel, contact us at [Your Customer Support Email] with your order details.
  • Digital products/services may be eligible for cancellation before delivery.

2. Refund Eligibility

We offer refunds under the following conditions:

Physical Products

✅ Refundable if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is made within [X] days of delivery.

❌ Non-Refundable if:

  • The product was used, damaged by the customer, or not in its original packaging.
  • The return request is made after the specified period.

Digital Products & Services

✅ Refundable if:

  • The product is faulty or not as described.
  • The request is made within [X] days of purchase.

❌ Non-Refundable if:

  • The product was downloaded, accessed, or used.
  • The request is made after the specified period.

3. Refund Process

  1. Request a Refund: Contact us at [Your Email] with your order number and reason for refund.
  2. Return Shipment (if applicable):
  • You may need to return the product at your expense (unless the error is ours).
  • Ensure the product is unused and in original packaging.
  1. Inspection & Approval: We will verify the request and process the refund within [X] business days.
  2. Refund Method:
  • Refunds will be issued to the original payment method.
  • Processing times depend on your bank/payment provider (typically 5-10 business days).

4. Non-Refundable Services

The following are generally not eligible for refunds:

  • Custom-made/personalized products.
  • Services already rendered (e.g., consultations, digital downloads after use).
  • Gift cards or promotional purchases (unless required by law).

5. Contact Us

For cancellation/refund requests, contact:
📧 Email: [Your Customer Support Email]
📞 Phone: [Your Support Number, if applicable]
📍 Address: [Your Business Address, if returns are required]

Note:

  • Replace [X] with your preferred timeframes (e.g., 24 hours for cancellations, 7 days for refunds).
  • This policy complies with standard e-commerce practices but may need adjustments based on your business model. Consult a legal expert for compliance with local consumer laws.

Thank you for shopping with MantraMugdha.com! 🙏